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FREQUENTLY ASKED QUESTIONS

  • Step 1
    After finding a suitable room or apartment for yourself, you can reserve it online by choosing one of our service packages. The payment can be made by a credit or debit card (VISA / MASTERCARD). We recommend using this option due to its comfort, low costs (minimum transfer fees), and rapidity (if the payment will be successful you will receive a confirmation in just a few seconds). If you encounter any problems with paying by card or if you do not have this payment option, you can simply make an advance payment by a bank transfer to our company's account. In this case you will have to send a copy of your payment to our email. The confirmation will be sent to you within three working days as soon as the money will reach our account. You can reserve just one room or an entire flat. A single room should be booked by the person who will be living in the room. A double room or a whole apartment should be reserved by the person who is responsible for the booking.
  • Step 2
    After paying the advance payment, you will get a confirmation email about your reservation. This confirmation guarantees that your room/flat will be yours during the reservation period.
  • Step 3
    After a successful booking, you will have to contact us by email 3-5 days upon arrival with the exact arrival time and date of the meeting for signing the contract and picking up the keys. More information about the check-in will be sent to your email before your arrival.
  • Step 4
    Before your arrival, you can choose to use our additional services: a pick-up service from the airport. This service costs 80 euros per trip: 1) a pick up from the airport of Valencia and leading to the office to sign a contract and take the keys of your flat; 2) leading to your rented flat. Interested customers will be contacted by email for more detailed information about the flight and the trip.
  • Step 5
    Upon your arrival, you firstly need to visit our office and sign the contract. This requires your passport´s or ID copy and the rest of payment (the part of the rent of the first month and deposit). After signing the contract, you will receive the keys and you will be able to go to your rented flat.
  • Step 6
    After arriving at your flat, you need to make an inspection. You will have 48 hours to notify us about any damages. You will be able to submit more information on the day that you sign your contract.
  • I found a room I like and I would like to reserve it. What should I do?
    Please check how it works section.
  • I have paid a package. Does it mean I have a room?
    Yes, it means that the room will be kept for you until your arrival. After the payment you will receive a confirmation email about the reservation with detailed information.
  • When arrive by flight is it possible to pick me/us up from the airport and lead me/us to the flat? What is your pick up service policy?
    Yes, we do pickups from the train station, bus station and the airport of Valencia for additional cost. All the information about our pick up service you can receive with a confirmation message. If you have any enquires please contact us.
  • Do I get any document/receipt when I buy a package to confirm my reservation?
    After successful payment you will receive a confirmation email (the one you have registered in our web page with) with the invoice in it.
  • I have booked the room online. Can I arrange the viewing before I sign the contract?
    We appreciate that clients wish to view the room before signing the contact. Unfortunately, this is not a common practice (especially that you are able to view videos of the rooms on YouTube) in such industry. This is normally to do with the high workload during check-in and check-out. However, should the tenant find the room completely different that they´ve seen on the pictures or videos they have a right to claim back the money and the company will refund it.
  • If I had the room reserved for a specific date and decided to arrive earlier: 1. is it possible to be accommodated in a temporary room while I am waiting for initially booked room to become available? 2. will temporary accommodation have same standards as the permanent (initially booked) one?
    Should the client require a temporary accommodation, we are able to provide it only if they are available at that point in time. Temporary room prices vary per night depending whether it is single or double room. Depending on the availability temporary rooms may have same, lower or higher quality.
  • What can I do if can´t find the accommodation I need in the website?
    In this case feel free to contact us and we will try to help you to find a solution. Also we recommend you to check our web page frequently to see our new rental options.
  • Should I pay something in advance to book the room or is it for free?
    Yes, you should buy a package in order to complete your reservation. It is a guarantee for us that you will take the room. As soon as we receive your payment of the chosen package (either by credit card or bank transfer), we secure your chosen room (or flat) and keep it for you until you come. So in this case it won’t be seen in results of possible rentals by any other customers.
  • Should I pay after something additional for the company (commission or any additional fee)?
    In order to confirm your reservation of a room and offer you extra services, we have designed three different packages. By buying one of these packages, you confirm your reservation, as soon as we receive the payment.
  • When I buy a package payment what else should I pay before my arrival and in my arrival?
    Before your arrival you don’t need to pay anything else. In your arrival you will pay the rest: (Monthly rent + deposit). All the detailed information about it we will send you with a confirmation message about the reservation and payments after you make a reservation.
  • In case I change an opinion and don’t take a room is the payment of the package I bought refundable?
    No, the payment of a package is non – refundable. We ask for you to buy a package in order to secure the room (or flat) just for you so the room is no more visible in the results of possible rentals for the reserved dates. In this case if you step back and change your opinion (or just cancel the room) we lose time and money while keeping it for you. For this reason, the payment of a package is non-refundable.
  • What happens with the payment of a package paid if I am not satisfied with the accommodation or I change my opinion and don’t come to Valencia?
    To prevent you as a customer and us as a company we provide updated information as images and real video of the flat, the same like you visit in live. However, if still after your arrival the room/flat does not meet your expectations HolaROOMIE will not return you the money. Unfortunately, you will lose the amount paid for your chosen package. For this reason, we always recommend to proceed with reservation ONLY after you assure yourself that you have no doubts about your choice. In all our experience we didn´t have this case, because the apartments are the same like in video or pictures. Any of our customers, who booked from us, since we open the company have changed an idea or were not satisfied.
  • Why should I make reservation in advance and not wait until I arrive to Valencia?
    It’s for your convenience and safe. By this way, it reassures that you will have an apartment straight after your arrival in Valencia. By making a reservation before your arrival you will save your time and money, which you would lose in Valencia by looking for a room. Just leave this in our professional hands and we will do everything for you. We are here to help you anytime!
  • Can I make a reservation several months in advance to my arrival date?
    Most of the rooms are reserved by students before their arrival. So we strongly recommend you to secure the room you like in advance. If you reserve earlier, you will be sure that this room will not be taken by other student. Also the earlier you book the better opportunity you will have to take the best room. Usually you can find by our results in the search bar all the rooms starting from the TOP rated to the best ones (according to their availability).
  • Can I make a reservation if my arrival date is in the middle or the last months of the academic year?
    You can make a reservation after huge season of reservations for a study period (from 16 of September to 15 or 31 of January and from 26 of February to 31 of August). Before 1-15 of September (reservations for upcoming first semester or academic year) and 1-25 of February (reservations for upcoming second semester) you will be able to reserve the room for one semester, one academic year or for summer time (from the 1st of July until the 31 of August). If you need a room in the middle of the semester or academic year you can search all the possible rooms to rent after 15 of September passes (for the period of 16 of September until 31of January) and after 25 of February passed (for 26 of February until 31 of August) or send us your request and we will contact you back.
  • I want to rent a room for one semester (academic year or just second semester). Also, I want to go earlier, but I can choose the earliest exit date only 16 of June (for one academic year or second semester reservations) or 16 of January (for the first semester reservations)? What should I do?
    The minimum time we rent is one semester with moving out from 16 of January to 31; for the second semester or one academic year with exits from 16 of June until 31 of August. If you want to move out earlier than its stated in the contract you still will be asked for the same payment as it is in the contract (booked period).
  • If I booked a room from one arrival date and I will come later will I have changes in the contract and payments?
    It is possible that you come later, but you will need to pay the rent for the booked period. You will not have any changes in the contract and payment.
  • My exit date is later than 31 of January (or 31 of August), but I can choose only exit date 31 of January (or 31 of August), what should I do if I want to stay a bit longer? I don’t know yet exactly until which day I stay in Valencia, maybe longer. What I have to do? Can I extend the length of a contract for short periods of time?
    For the first semester we rent only until 31 of January and for the second semester until 31st of August. You can rent the room/flat until this date. If you will stay longer, you can contact us one month in advance (just before your contract ends) and ask about the possibilities of temporary rooms. If we have something available for you, we will let you know. In order to modify the contractual period, you should inform us, at least 30 days before the contract ends. However, the landlord reserves the right to accept the renewal or not, according to the availability of the room/apartment and the period expected for the renewal.
  • I booked a room from the 1st of February (or 1st of September), but I will come to Valencia few days earlier in January (or in August). My room is available only from the 1st of February (or 1st of September) could you offer another temporary room? Can I come earlier to the flat? Should I pay for these days?
    In that case we recommend you to search all the possible rooms for the temporary staying from December (for temporary rooms in January) and from July (for temporary rooms in August). From December to the end of January you will be able to find and book the room for temporary staying in January. From July to the end of August you will be able find and book a room for temporary staying in August. Yes, you must pay for temporary room. The prices are calculated by days and will be shown when you book the room.
  • For how long can I rent the accommodation?
    We have accommodation for temporal for half academic year (one semester), for one academic year or for summer time. If an apartment is available out of high season rental (after 15 of September in first semester, after 25 of February second semester), we usually consider accepting short term rentals.
  • How can I change my arrival and exit dates?
    We have strong policy on all arrival and exit dates. If you can't find the dates you want to move in/out available, it means that we don't rent in those dates. You can contact us for more information about rentals with different dates.
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